Members are advised to use a Hospital on Affinity Health's Preferred Hospital list. If a different hospital is used, substantial shortfalls and co-payments may apply and the member will be liable for payment of such shortfall or co-payment* Pre-authorisation is essential for all hospital visits.

*While members may still experience shortfalls at a Preferred Hospital, the shortfall amounts will be substantially less. Please refer to your Policy Wording for maximum benefit limits and co-payments

Name of facility
Type of Facility


Some Hospitals, Doctors, Radiologists etc will ask for upfront payment. If you are asked for upfront payment, please call our pre-authorisations department on 0861 11 00 33 so that we can assist. (Available 24 hours per day, 7 days a week)

Facility Type

If you require assistance in selecting a Preferred Hospital Provider, please send an e-mail to

For general information please call Customer Care on 0861 11 00 33 or email, or for assistance with the authorisation process please contact our Pre-Authorisation department (available 24/7) on;

0861 11 00 33

or email

Acute Hospital

A facility providing medical care, surgical treatment and nursing care for the sick or injured, usually including a 24hour emergency unit.

Day Hospital

A facility for surgical procedures or treatment where the patient is not required to stay overnight and may return home on the same day as the procedure.

Sub-acute Facility

Sub-acute facilities treat and care for patients after they have been discharged from hospital. These facilities will admit patients directly for certain types of illness/treatments, as referred by the treating GP/Doctor.